Client Terms and Conditions
By signing up to Social Achievement as a client, you’re agreeing to our terms and conditions, which are designed to protect both us and our clients. These terms can change with or without notice, so we recommend checking back regularly for the latest updates.
Payments and Refunds
All payments are taken in advance for the upcoming month via pre-approved Direct Debit. Upon sign-up, clients enter into a monthly rolling plan and payments will be taken on or around the same day every month until the client cancels their plan.
The first payment will be taken within five (5) working days of sign-up, and around the same date every month thereafter. Clients must write to Social Achievement at least ten (10) working days before their next payment is due if they’d like to cancel, or will be liable for the next month’s payment before their service terminates. If payment is not received for the upcoming month for whatever reason, our work will be immediately suspended until the payment is received. Should a Direct Debit payment fail due to lack of funds, clients will be charged a £10+VAT admin charge on their next invoice.
Social Achievement does not offer refunds. Once a payment has been taken for the upcoming month, we begin preparing the month’s content. Content is often prepared further in advance than our calendar. In the case of mid-month cancellations, we’ll continue to work on content until the end of a client’s monthly plan, or cease work immediately upon their request. Pro rata refunds are not offered.
Should a client decide not to proceed with Social Achievement following our onboarding and initial draft, the first months’ payment will be used to cover the cost of our research time and content creation.
Communication
Social Achievement aims to respond to all client enquiries within 48 hours on weekdays. During busy periods, it may take us a little longer to respond. We recommend clients add an ‘urgent’ or ‘important’ tag to their subject line if they need help immediately, and we’ll make sure these are dealt with as a priority.
Please note: Social Achievment is not liable for damages or loss of earnings should we take more than 48 hours to respond. Clients retain ownership and liability of their social media accounts at all times.
Social Achievement provides customer service via email address only. Whilst we do take calls and allow clients to communicate with account managers via MS Teams our primary communication channel is email. All official correspondence should be sent to info@socialachievement.com or the client’s dedicated account manager’s address. We cannot guarantee that correspondence sent elsewhere will be read or dealt with in a timely manner, so ensure anything important makes its way to our mailboxes first.
Client Responsibilities
Clients are responsible for monitoring comments and messages sent to their accounts. On some plans, we may respond to client comments, although questions we cannot answer will be left for the account holder to monitor.
It’s the responsibility of the client to respond to our emails in a prompt manner and alert us to any changes in their offerings that would impact our content.
Copyright and Ownership
All content created by Social Achievement for clients (including videos and images) is copyrighted to the account holder unless otherwise stated.
Social Achievement reserves the right to reuse and repurpose content we create (unless the client holds ownership – for example, photography and video) for other clients and projects. All graphic design templates (Photoshop, Canva, etc) are owned by Social Achievement and cannot be passed onto clients.
Managing Accounts
Social Achievement accepts no responsibility for the loss of data, followers, engagement, or account status and it is ultimately the responsibility of the client to ensure their accounts are well-maintained.
This includes but is not limited to ensuring social accounts are up-to-date with a valid email address and telephone number, unlocking accounts should they be locked for verification purposes, and maintaining the security of the account.
We are not liable should a client’s account be temporarily or permanently suspended – we are a content provider; our duties lie exclusively in creating/posting content to our clients’ pages.
Content
Whilst we take great care in ensuring every piece of content we create is accurate and relevant, we are not liable for damages should inaccurate information be published on a client’s social media account.
All content is researched from reputable sources and clients’ company websites, but it is ultimately the responsibility of clients to review any scheduled content and alert us to any errors, issues, or required changes before it’s posted.
Personal Data
Social Achievement carefully complies with the General Data Protection Regulation (GDPR) and other data protection laws. Clients agree that Social Achievement may put their named and other details obtained from our emails and telephone conversations into a directory for internal use and for the purposes of enabling Social Achievement to provide our service.
All data supplied by any customer of Social Achievement is held in accordance with our current privacy policy. Sensitive information – such as social media log-in information and passwords – are encrypted and stored behind two-factor authenticated password managers. Social Achievement cannot be held responsible for passwords or sensitive information sent in emails.
We recommend using a tool like Dead Drop when sending passwords. All sensitive information is securely deleted when a client terminates their plan with Social Achievement although contact information may be retained for future marketing purposes.
Changes to Terms
We may, at any time, and at our sole discretion, modify these Terms and Conditions, including our Privacy Policy, with or without notice. Any such modification will be effective immediately upon public posting. Continued use of our service following any such modification constitutes acceptance of these modified terms. We recommend that you bookmark this page and regularly return to ensure you understand and accept our latest terms and conditions.